Marks &
Spencer – Supermarkets
Food quality
Marks & Spencer prides itself
on offering customers excellent quality and variety.
However, if you have a problem with one of their food
products, they would really like to know.
You can simply return the receipt, (together with the
packaging if you have it) to your local store. Their
staff will be happy to help and can offer a replacement
or refund right away if necessary.
Marks & Spencer products you can buy online
Marks & Spencer showcase
thousands of their products on their website from menswear,
womenswear, kidswear and homeware to furniture, gifts
and flowers.
If you know the product code for any clothing or homeware
item, you can order it via the website whether it's
showcased or not, with the exception of per una womenswear
and Autograph for women.
There are some products available in Marks & Spencer
stores that are not available on the website at the
present time. These are per una womenswear, women's
Autograph and food items, with the exception of wine
gifts, wine cases and Christmas Hampers. They are working
to find ways in which they can sell these items online
in the future.
How you know what sizes are available to buy
Marks & Spencer try to make
sure they only show you items on their website that
are available to buy. They refresh their product availability
information every 15 minutes. Occasionally, when a product
is popular or during SALE periods and special offers,
it is possible for a number of customers to place orders
for the last item at the same time. They are working
on their availability systems to try and prevent this
in the future. If there are any problems with an order
you place, they will contact you by phone or email.
Product codes - what they are & where to find them
Their products have two types
of code which can be found on product labels, in catalogues,
leaflets, advertising or in the Marks & Spencer
magazine.
A ‘T number’ is used so they can identify
a specific product and a ‘UPC’ (Unique Product
Code) is used to identify the same product but this
code specifies which size and colour it is.
Secure Online Payment
Marks & Spencer won't ask
you for any payment until they have made sure that all
the goods in your shopping basket have been processed.
And to make sure you always have the highest level of
security, your payment details are automatically encrypted
when you enter them. You can pay for your online order
using the '&more' Credit Card, Marks & Spencer
Chargecard, Visa, MasterCard, American Express, Diners
Club, JCB, Delta, Switch and Solo cards.
Interest Free Credit is available for selected furniture
and upholstery orders.
All prices include VAT, and our VAT number is 232 1288
92.
Retail Customer Services:
Marks & Spencer,
Chester Business Park,
Wrexham Road,
Chester
CH4 9GA
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http://www.marksandspencer.com
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